CUSTOMER CARE

FAQS

FAQS

I've just placed an order. Where is my confirmation email ? 

Your confirmation email you should arrive within a few minutes after placing your order. If you have not received any confirmation email, please write us at contact@feteimperiale.fr

Can I cancel / make changes to the order I just placed ? 

You can cancel or change your order as long as it hasn’t been shipped. Write us at contact@feteimperiale.fr or call us at +33 1 57 40 69 30 to make the modifications. 

Do you have a size chart ? 

Yes we have a size chart. Please contact us if you have more questions. 

What does our newsletter allow you to receive ? 

You can get -10% off your first order when signing up to our newsletter. Additionally you’ll be the first to hear about new launches and private sales. 



What if the item I'am interested in is sold out in my size ? 

Contact us at contact@feteimperiale.fr and let us know what items you are interested in. 



Can I exchange a sale item ? 

Sure, of course you can. Write us at contact@feteimperiale.fr or call us at +33 1 57 40 69 30 and let us know what you would like to exchange. 



Do you have a shop ?